Try these first
- Check you are connected to the internet: open any website.
- Look at the bottom of the Outlook window. If it says "Working offline", click Send / Receive then Work Offline to switch it back.
- Check the Other tab if your inbox has Focused and Other.
- Close Outlook fully and open it again.
- Check your email on your phone or at outlook.office.com. If the email is there, the problem is only on this computer.
Still not working?
Message us with what you see, a screenshot helps, and we will connect and fix it.