A shared mailbox is an address a few people look after together, such as info@ or accounts@. Once we give you access, here is where to find it.
Outlook on your computer (classic)
It usually appears on its own in the folder list on the left, under your own mailbox. It can take up to an hour after we add you. Close Outlook and open it again if it has not appeared.
New Outlook and Outlook on the web
- In the folder list, right-click Folders (or your name).
- Choose Add shared folder or mailbox.
- Type the shared address and click Add.
Sending from the shared address
When writing an email, click From and choose the shared address. If you do not see the From box, look under Options, then Show From.