A screenshot shows us the exact error, which saves a lot of back and forth.
On a Windows computer
- Press Windows key + Shift + S together.
- Drag a box around the part of the screen you want.
- The picture is now copied. Click into WhatsApp or an email and press Ctrl + V to paste it.
On an Android phone
Press the Power and Volume down buttons together. The screenshot is saved to your photos, ready to send.
Tip
If a message pops up and disappears quickly, take a photo of the screen with your phone instead. A slightly blurry photo is far better than none.