Frequently asked questions
What hours do you work?
Monday to Friday, 09:00 to 18:00, except Irish public holidays.
What is the best way to contact you?
A WhatsApp message to 089 960 2794. You can also email support@hostme.ie.
Do I need to log a ticket?
No. Message us the way you would message a colleague. There is no ticket number to quote and no queue to wait in.
Can you fix things without coming on site?
Most of the time, yes. We connect to your computer remotely, with your permission, and you can watch everything we do.
See "Letting us connect to your computer".
How do I send you a password safely?
Never by email or WhatsApp. Use secrets.hostme.ie to create a one-time link and send us the link. See "Receiving a
password from us securely".
Who is the company I am dealing with?
hostme.ie is the trading name of Nathanael Digital Ltd. Invoices come from accounts@hostme.ie.
A new person is starting. What do you need from us?
Their name, job title, start date, and which shared mailboxes, folders and Teams they need. Let us know a few days ahead
so the account and computer are ready on their first morning.
Someone is leaving. What should we do?
Tell us their last day. We block the account at the end of that day, keep their email and files, and can forward their
mail to a colleague.
I think I clicked on something I should not have.
Tell us straight away, even if nothing seems wrong. See "How to spot a phishing email".
Who owns our domain name and website?
You do. We manage them on your behalf and can hand over every login if you ever ask.
